Terms & Conditions

These terms apply when you order from Insane Laban. By placing an order you agree to them, so please read them first.

1. Who we are

Insane Laban is a trading name of Insane Laban Limited, registered in England and Wales under company number 17305335, at 167 Thorpe Way, Cambridge, CB5 8UN.

2. Where we deliver

We deliver within Cambridge only. Your delivery address must have a Cambridge postcode, and we check this when you enter it at checkout. We cannot deliver outside this area.

Delivery is charged by distance. We measure the straight-line distance between our kitchen and your postcode, add half a mile because the driver has to follow the roads, and round to the nearest whole mile, with a minimum of one mile. Each mile costs 20p. Deliveries of more than 6 miles are a flat £2.99.

For example, an address 2.3 miles away counts as 3 miles, so delivery costs 60p.

Every order also has a service fee of 49p.

You always see the exact delivery charge and service fee at checkout, before you pay.

Estimated delivery times are an estimate, not a guarantee. Weather, traffic and how busy the kitchen is can all affect them.

3. Placing an order

You need an account to order. When you place an order you are making an offer to buy, not completing a sale. The contract between us begins when we accept your order, which you will see in your account and receive by email.

We may decline an order. Reasons include an item selling out, being unable to reach your address, the store being closed, or a problem with payment. If we decline your order we will tell you why and you will not be charged. If you have already paid, we refund you in full.

We only take orders while the store is open. If the store closes while you are ordering, a short grace period may let you finish, after which ordering stops.

4. Prices and payment

Prices are in pounds sterling and include VAT where it applies. The price you see at checkout is the price you pay, including any sauce add-ons, delivery and the service fee.

When a dessert or drink is on offer, the reduced price is shown on the site and is what you pay while the offer is running. An offer applies to orders placed while it is shown.

You can pay online by card, or in cash on delivery. Card payments are handled by Stripe. We never see or store your full card number.

5. Cancelling your order

Our desserts are made fresh once your order is accepted, so the refund depends on when you cancel:

Before our kitchen accepts your order — cancel for a full refund.
After our kitchen accepts your order — you can still cancel, but we keep 50% of the order value because preparation has already started. We tell you this clearly before you confirm.
Once your order is out for delivery — it can no longer be cancelled. Please contact us if something is wrong.

Cash orders are never charged, so cancelling one costs you nothing whatever the stage.

Any loyalty points or personal coupon you used are returned to your account whenever an order is cancelled or we cannot fulfil it, including when a cancellation charge applies. A returned coupon keeps its original expiry date.

Refunds go back to the card you paid with. Your bank usually takes 5 to 10 working days.

Because our food is made fresh to order and is perishable, the 14 day right to cancel under the Consumer Contracts Regulations does not apply. This does not affect your legal rights if something arrives faulty, unsafe or not as described.

6. If something is wrong with your order

Please contact us as soon as you can, ideally the same day. If an order arrives damaged, incomplete or not as described, you are entitled to a repeat, a refund, or a partial refund depending on the problem. Photographs help us sort it out quickly.

7. Allergies and food information

Our desserts contain nuts, milk, gluten and other allergens. Allergen details are listed on each product page.

Everything is prepared in one kitchen where nuts, pistachio, dairy, gluten and other allergens are handled. We cannot guarantee that any item is free from traces of an allergen, even when it is not an ingredient.

If you have a serious allergy or intolerance, please contact us before ordering. If you are in any doubt, do not order.

8. Loyalty points, coupons and referrals

You earn 1 loyalty point for every £2 you spend, added once an order is completed. Points are worked out on what you actually pay, after any discount.

Points can be redeemed against rewards shown in your cart, where each reward has a minimum order value. Points are deducted when the order is placed and returned if the order is later cancelled or rejected.

We sometimes give a customer a personal coupon — an amount off, with a code we email to them. A coupon belongs to the account it was issued to and only that account can use it. It can be used once, may have a minimum spend and an expiry date, and comes off the price of the food and drink, not delivery or the service fee. If the coupon is worth more than your order, the difference is not paid out or carried over.

You can use either a coupon or loyalty points on an order, not both, and only one coupon per order. If an online payment is not completed, the coupon becomes available again.

If you refer somebody using your referral code, you earn 10 points the first time an order they place is completed. You earn nothing for a signup alone, and only once per person referred. Referring yourself or creating additional accounts to claim points is not allowed.

Points and coupons have no cash value, cannot be transferred or sold, and are lost if you delete your account. We may withdraw a coupon issued by mistake. We may change or withdraw the loyalty scheme, and we will give notice if we do.

9. Your account

Keep your login details to yourself and use accurate information, particularly your phone number and delivery address, since we need them to deliver your order.

You must be 16 or over to hold an account.

We may suspend or close an account that is being used fraudulently, to abuse the loyalty scheme, or in a way that is abusive towards our staff.

10. Our liability

We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your rights under the Consumer Rights Act 2015.

Otherwise our liability for any order is limited to the amount you paid for it.

11. Changes and governing law

We may update these terms. The terms that apply to your order are the ones published when you placed it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Privacy Policy

This explains what we do with your personal information when you use Insane Laban. We are the data controller for that information.

1. What we collect

When you create an account: your name, email address and password. Passwords are stored as a secure hash, never as readable text. If you sign in with Google we receive your name, email address and Google account identifier.

When you order: your phone number, delivery address and postcode, what you ordered, the amount paid and your payment method.

Automatically: a session cookie to keep you signed in, and basic technical information such as your IP address in our server logs. Each time we email you a sign-up code we also note the email address and your IP address, so the sign-up form cannot be used to send floods of emails.

If you choose: whether you want news and special offers by email, and, if you accept analytics cookies, how you use the site (see section 7).

We do not store your card number. Card details go directly to Stripe, and we only keep a payment reference so we can match up payments and issue refunds.

2. Why we use it, and our lawful basis

To take and deliver your order — necessary to perform our contract with you.
To verify your email and phone — our legitimate interest in preventing fraud and failed deliveries.
To send order emails (accepted, rejected, cancelled) — necessary to perform our contract.
To run the loyalty scheme, referrals and personal coupons — necessary to perform our contract, and our legitimate interest in preventing abuse.
To keep records of sales — a legal obligation under tax law.
To keep the site and your account safe (the “are you human” check, limits on sign-up codes, our security logs) — our legitimate interest in stopping fraud, spam and attacks.
To send news and special offers by email — only if you ask for them, when you sign up or later from your account. Every one of these emails has an unsubscribe link.
To see how people use the site (Google Analytics) — only with your consent, which you can withdraw at any time.

We do not sell your information, and we do not use it for marketing unless you have asked us to.

3. Who we share it with

Stripe — to take card payments and issue refunds.
Google — only if you choose to sign in with a Google account.
Royal Mail address lookup — to find your address from your postcode at checkout.
Postcodes.io — to work out the distance to your address for the delivery charge.
Our email provider — to send verification codes, order updates, personal coupons and, if you asked for them, news and offers.
Cloudflare — every visit to the site passes through Cloudflare, which keeps it fast and protects it from attacks, and runs the “are you human” check on the sign-up page. It sees your IP address and basic browser details.
Our web host — where the site and database run.
Google Analytics — only if you accept analytics cookies: the pages you visit, your device and browser, and your rough location worked out from your IP address. We do not use it for advertising.

We may also share information where the law requires it.

4. How long we keep it

Account details — while your account is open.
Order and payment records — six years after the order, which UK tax law requires.
Verification codes — a sign-in code expires after five minutes, a sign-up code after ten.
Record of sign-up codes sent (email and IP address) — seven days.
Your choice about news and offers — until you change it or close your account.
Google Analytics data — deleted by Google after no more than 14 months.

When you delete your account we remove your personal details, but order records are kept for the six year period above with your identifying details removed as far as the law allows.

5. Your rights

Under UK GDPR you can ask us to give you a copy of your information, correct anything wrong, delete it, restrict or object to how we use it, or provide it in a portable format. You can also withdraw consent where we relied on it.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

6. Security

Passwords are hashed, database queries use prepared statements, and login is protected by a one time code sent to your email that expires after five minutes. The cookie that keeps you signed in is only ever sent over a secure connection and cannot be read by scripts on the page. The sign-up form is protected against automated sign-ups. Card payments are handled entirely by Stripe.

No system is completely secure, but if a breach affects your rights we will tell you and the ICO as the law requires.

7. Cookies

Cookies are small files a website saves in your browser. We keep them to a minimum.

Always on. The site cannot work without these, so they do not need your consent:

PHPSESSID keeps you signed in and remembers your basket while you shop. It is deleted when you sign out or close your browser.
il_cookie_consent remembers whether you said yes or no to analytics cookies, so we do not ask on every page. It lasts six months.
Security cookies from Cloudflare, which protects the site, may be set for a short time to tell real visitors apart from automated attacks.

When you close a notice on the site, your browser also remembers that, so it does not keep coming back. This holds nothing about you.

Only if you accept. When you first visit, we ask whether we can use analytics cookies. Google Analytics does not load at all until you press “Accept analytics”. If you press “Reject analytics”, or never answer, it stays off.

_ga and _ga_F7Y2HXT13X are set by Google Analytics to count visits and show us which pages people use. They last up to two years. See Google’s privacy policy.

We do not use advertising cookies, and we do not use cookies to follow you around other websites.

Changing your mind. You can change your cookie settings at any time, and there is a “Cookie settings” link at the bottom of our pages. If you withdraw your consent, we delete the analytics cookies straight away.

Other companies. If you pay by card, Stripe may set cookies to keep the payment secure and prevent fraud. If you sign in with Google, Google may set its own cookies. The Royal Mail address finder at checkout and Cloudflare’s “are you human” check on the sign-up page may also set cookies. Each of these is covered by that company’s own privacy policy.

8. Children

This service is not intended for under 16s. If you believe a child has given us their information, contact us and we will delete it.

9. Contact us

Insane Laban Limited
167 Thorpe Way, Cambridge, CB5 8UN
Email: insanelaban@gmail.com
Phone: +44 74426 10819

Last updated 6 October 2026.